Terms of Use & Privacy Policy

TERMS AND CONDITIONS OF MEMBERSHIP

APPLIANCE REPAIRS: Available exclusively to active MasterCare "BLACK CARE PLAN" subscribers only

 

• The member will receive a welcome SMS, which will highlight the benefit and indicates to save this a speed dial.

•The call centre acts as crisis managers and will provide total care for the member whatever their situation. With permission of the member, the call centre will contact a family member, colleague or friend to assist in the process where this is considered useful.

• MasterCare cannot be held liable for any failures

 

Terms and conditions of service

 

The service is provided to the member and his/her immediate family Immediate family means the principal member’s spouse/partner and their biological and legally adopted dependent and unmarried children up to age 21 and bona fide students up to 25. 

 

HOME EMERGENCY SERVICES (2 INCIDENTS PER ANNUM OR R3,000 VALUE LIMITATION)

The Protektor program provides assistance to you when you are involved in a Home Emergency. A Home Emergency means any sudden, unexpected and/or unforeseen event at your member’s home that requires the immediate and/ or urgent services of a domestic tradesman or to limit/ minimise or prevent further damage to the home. This benefit is restricted to home emergencies and only applies to your members’ primary place of permanent residence, within the Republic of South Africa and used for domestic purposes including outbuildings.

 

Electricians distribution boards, circuits, main cables earth leakage relays geyser connections, thermostats and elements plug points causing power failures general house wiring light fittings or switches causing power failures lightning strikes on wiring burnt connections to all electrical motors e.g. electric gate motor municipal connections inside of the property

 

Plumbers visible burst water connections and pipes municipal connections inside the property blocked drains, toilets, baths and sinks geyser overflow valves (lacto and pressure release)

 

Glazier Broken or badly cracked Window Panes, which could result in access to the residence

 

Locksmiths if keys have broken off or are lost for the main entrance or exit to a house.

Medical Assistance

Digicall provides immediate access to a team of dedicated nurses and paramedics, together with a national complement of accredited medical assistance service providers who will assist with a medical emergency. The services include:

Medical Advice: Digicall will guide clients through a medical crisis, as well as provide clients with emergency advice, which includes referrals to crisis lines, doctors, clinics and hospitals in the area. Advice includes information on:

  • • Prescription Medication

  • • Contra-indication of medicines

  • • Fevers

  • • Blurred Vision

  • • Insomnia

  • • Headaches/ Migraines

  • • Stomach aches

  • • Antibiotics

  • • Why not to take expired medication

  • • Treatment of abrasions

  • • Telephonic CPR

  • • Ear aches

  • • Allergies

  • • Women’s / Men’s Health

  • • Supplements

 

Referrals to:

  • • Closest Medical facilities

  • • GP’s within the client’s area

  • • Closest Medical Transport

  • • Health Specialists

 

Medical Referrals: In addition to the general medical advice service, one call to the same number will trigger the Digicall medical professionals who will guide clients through a medical crisis, provide your client with emergency advice. This program includes referrals to crisis lines in the case of:

  • • Family and Domestic Abuse;

  • • Rape ;

  • • Child Abuse;

  • • Bereavement ;

  • • Suicide Hotline - Life Line;

  • • Poison Hotline – In House.

 

MEDICAL TRANSPORTATION

In the event of a client’s involvement in a medical emergency, Digicall will arrange and coordinate the most appropriate method of emergency medical transportation. Clients will be transported to the nearest medical facility capable of providing adequate care.

LEGAL ADVICE

Qualified lawyers, advocates and legal consultants as well as academics provide the service. The service comprises:

Advice

Members have on-going access to a 24-hour legal advisory service on any aspect of the law such as Labour law, Civil Law, Criminal law, Family law, Insurance law, child law, motor law, etc. The member is entitled to utilize the advice service as frequently as required provided that the assistance shall be furnished to the member directly and only on legal matters pertaining to the member and his business.

Free standard legal documents

If a member requires a purchase/sale, lease agreement, power of attorney, will, etc, we will provide these free at his or her request. The member will also be advised on the application of each of these documents and the procedures and principles that apply.

30-minute free consultation

This service involves a free initial 30 minute consultation should any matter require legal action. The member will then be referred to a lawyer who forms part of our national network for a direct free 30 minute consultation. After the 30-minute consultation the member can then decide whether or not to continue with that specific lawyer’s services at a fee structure agreed to between himself and the lawyer. Such fees will be for the member’s account. The free 30 minute consultation service is available at a lawyer that is situated within the magisterial district where the member resides or the members business is situated. This consultation facility is limited to one consultation per matter.

Terms and conditions of service

The service is provided to the member.

General Information 

A network of lawyers conducts legal advice services.

Our telephonic legal advisors are updated on a continuous basis with changes to legislation and case law.

All our lawyers have more than 5 years practical experience and include very senior practitioners.

Legal assistance is provided in the official South African languages.

The lawyers on our network are categorised according to areas of specialization such as criminal, labour, property, family, etc. This ensures that an expert in respect of his/her particular case always assists a member.

Free 30 min consultations are held at attorneys’ premises.

Digicall provides immediate access to a team of dedicated nurses and paramedics, together with a national complement of accredited medical assistance service providers who will assist with a medical emergency. The services include:

Medical Advice: Digicall will guide clients through a medical crisis, as well as provide clients with emergency advice, which includes referrals to crisis lines, doctors, clinics and hospitals in the area. Advice includes information on:

  • • Prescription Medication

  • • Contra-indication of medicines

  • • Fevers

  • • Blurred Vision

  • • Insomnia

  • • Headaches/ Migraines

  • • Stomach aches

  • • Antibiotics

  • • Why not to take expired medication

  • • Treatment of abrasions

  • • Telephonic CPR

  • • Ear aches

  • • Allergies

  • • Women’s / Men’s Health

  • • Supplements

 

Referrals to:

  • • Closest Medical facilities

  • • GP’s within the client’s area

  • • Closest Medical Transport

  • • Health Specialists

 

Medical Referrals: In addition to the general medical advice service, one call to the same number will trigger the Digicall medical professionals who will guide clients through a medical crisis, provide your client with emergency advice. This program includes referrals to crisis lines in the case of:

  • • Family and Domestic Abuse;

  • • Rape ;

  • • Child Abuse;

  • • Bereavement ;

  • • Suicide Hotline - Life Line;

  • • Poison Hotline – In House.

 

Medical Transportation: In the event of a client’s involvement in a medical emergency, Digicall will arrange and coordinate the most appropriate method of emergency medical transportation. Clients will be transported to the nearest medical facility capable of providing adequate care.

 

LEGAL ADVICE

Qualified lawyers, advocates and legal consultants as well as academics provide the service. The service comprises:

 

Advice

Members have on-going access to a 24-hour legal advisory service on any aspect of the law such as Labour law, Civil Law, Criminal law, Family law, Insurance law, child law, motor law, etc. The member is entitled to utilize the advice service as frequently as required provided that the assistance shall be furnished to the member directly and only on legal matters pertaining to the member and his business.

Free standard legal documents

If a member requires a purchase/sale, lease agreement, power of attorney, will, etc, we will provide these free at his or her request. The member will also be advised on the application of each of these documents and the procedures and principles that apply.

 

30-minute free consultation

This service involves a free initial 30-minute consultation should any matter require legal action. The member will then be referred to a lawyer who forms part of our national network for a direct free 30-minute consultation. After the 30-minute consultation the member can then decide whether or not to continue with that specific lawyer’s services at a fee structure agreed to between himself and the lawyer. Such fees will be for the member’s account. The free 30 minute consultation service is available at a lawyer that is situated within the magisterial district where the member resides or the members business is situated. This consultation facility is limited to one consultation per matter.

Terms and conditions of service

The service is provided to the member.

General Information 25

A network of lawyers conducts legal advice services.

Our telephonic legal advisors are updated on a continuous basis with changes to legislation and case law.

All our lawyers have more than 5 years practical experience and include very senior practitioners.

Legal assistance is provided in the official South African languages.

The lawyers on our network are categorised according to areas of specialization such as criminal, labour, property, family, etc. This ensures that an expert in respect of his/her particular case always assists a member.

Free 30 min consultations are held at attorneys’ premises.

Exclusions

Cost of repairs exceeding one hour as well as parts or replacements

Any assistance requested for septic tanks

Electrical gates and motors Jacuzzi and swimming pools

Air Conditioning units

Home maintenance of any description, including replacing light bulbs and adjustment of thermostats and any remote controls or access controls

Normal wear and tear / Safes

Main electrical and water supply interruptions to the permanent residence

Where the incident is not considered an emergency that requires immediate attention, Protektor will provide referral for any specific Service provider and all costs will be borne by your policyholder.

SDRIVE – Designated Driver Service

________________________________________________________________
 
1.1 The “Service” means the designated driver service rendered by S Drive to the Member in terms of this Agreement;

1.2 “Service call out” means the action in which the Member contacts our call centre on the National Booking Number: 087 235 1011 and requests the Service from a Collection Point to the Drop Off Point;

1.3 “Pre-Booking” means a Service Call Out made at least 4 (four) hours prior to the collection time, requesting a specific collection time;

1.4 “Ad Hoc Booking” means a Service Booking with 2 (two) hour notification;

1.5 “Operating Hours” means:

      Off-Peak Times - Sunday evening to Thursday evening and Peak Times Thursday evening to Sunday morning. Last bookings to be taken by 1 am and last pick-ups at 3 am. Last booking and pick up times apply for both Peak and Off-Peak Times.

1.9 “Designated Driver Service" means that the member is transported back home in their own vehicle using an SDrive driver, who is followed by another vehicle to collect him at the final destination.

1.10 "Service Area” means the geographical areas in which SDrive provides the service, as outlined on the website www.sdrive.co.za; this is to be amended from time to time at the discretion of the service provider;

1.11 “Drop Off Point” means the address where the Member requests to be dropped off on completion of the Service;

1.12 “Member” means the person who successfully enters into this agreement with SDrive and utilises the service;
 
1.13 “Members vehicle” means the specified vehicle the Member requires the Driver to operate in terms of the “Designated Driver Service” as defined on the website stated in point 1.9;

1.14 The “Agreement” means this agreement; any or all other agreements between contracting parties constitute to separate agreements and not fall within the definition and interpretation of this agreement.

1.15 "SDrive" means Ec Three (PTY) Ltd (2013/023044/07)

1.16 "Trip" shall mean the distance no more than 50kms from point of pickup to point of drop-off, and only in respective cities covered (published on website) to be amended at the discretion of the service provider from time to time. E&OE.

​1.18 Unused benefits, including but not limited to trips, do not carry over and are tacitly forfeited.

1.20 “Call Centre Hours” means Mondays to Fridays  08h00 – 17h00

1.22 "Customer Care Hours" shall mean Monday to Friday 08h00 - 17h00

Service Provided:

2.1 SDrive undertakes to provide the Service to the Member during the Operating Hours and within the Service Area.

2.2 The Member undertakes to provide his full co-operation in order for SDrive to carry out the Service. The member acknowledges that this understanding is a material term of this agreement.

2.3 The Service will be provided as according to the website www.sdrive.co.za [E&OE]

2.4 The Member must contact the SDrive call centre to log a Service Call Out during the call centre hours.

2.5 SDrive will attend to the Service Call Out during the operating hours highlighted in the agreement.
 
2.6 The Member will only be transported from the Collection Point to the Drop-Off Point in the motor vehicle provided by the Member for the SDrive Designated Driver service.

2.7 Service call outs must be logged with the SDrive Call Centre at least 1 (one) hour prior to the closure of the SDrive call center, the Operating Hours of which are outlined in 1.2 above;

 2.8 The Member is obliged to remain contactable by the Call Centre after logging a Service Call Out and provide access to the Driver to enter the Collection Point.

 2.9 The Member shall ensure that SDrive personnel have clear and unimpeded access to the Collection Point at all times relevant to the execution of the Service.

2.12 The Member may be required to produce acceptable proof of identification when using the Service.

2.13 Cancellations are only accepted with at least one hour notice and should only be deemed accepted, once acknowledgement of receipt of the request has been confirmed by SDrive. Should the Member cancel the Service with less than 1 (one) hour notification before the booked Collection Time or not honour the booking request, the Member shall be liable for a Service Call Out cancellation fee.

2.14 In respect of Service Call Outs booked for Christmas Eve (24 December), Christmas Day (25 December),New Year’s Eve (31 December) and New Year’s Day (1 January), no Ad Hoc bookings will be accepted and the Service accordingly Pre-booked. Pre-bookings are taken on a ‘first come first serviced’ basis and will close once the available number of bookings, as determined by SDrive, has been made. Surcharges and condition of prepayment may apply to bookings made for these days by members.

Indemnifications: 

3.1 SDrive undertakes to take reasonable care in providing the Service.

3.2 The Member expressly acknowledges that the Service is inherently risky and accordingly agrees to irrevocably indemnify SDrive, its directors, employees and sub-contractors against any claim, including but not limited to third party claims, for material damages, either direct or indirectly to property or in respect of , injury, death or illness which may be instituted against any one or more of them by the Member, his estate or successors in title, arising out of or in connection with, any negligent conduct of SDrive, its directors or employees and subcontractors from being held responsible  for any such liability as aforementioned.

3.3 The Member expressly acknowledges that the Service is for the Member's use only.

3.4 SDrive does not warrant the Service to the Member in case of unforeseen eventualities, ie, SDrive cannot be construed as an emergency assist service, all bookings are to be made in advance.

3.5 The Member agrees that the appropriate insurance cover is in place in respect of the Member’s motor vehicle and extends to any or all alternate drivers including but not limited to drivers under the age of 25 driving the Member's motor vehicle, so as to include any SDrive representative providing the Service.
 
4 Cession:
The parties hereby agree that SDrive is entitled to cede any part of or all of its rights and obligations acquired under the Agreement, including but not limited to what is expressly stated within the agreement relating to the service, at any time and to any entity.

5 Domicilium Citandi Et Executandi:

5.1 The Service provider chooses  as their domicilium et executandi for all purposes under this Agreement, whether in respect of court process, notices or other documents or communications of whatsoever nature, the following addresses:

5.2 Physical: Ec Three (PTY) Ltd –1356 Old North Coast Road, Durban 4051.

5.3 The Member – the email address and or cell phone number for short message service notification as provided by the Member under Member Details in this Agreement

6.1 The Member consents to SDrive sending various communications including invoices and statements through various means including but not limited to email, SMS and telephonic to the contact details as provided by the Member in this Agreement.

6.2 As the service provider under the Agreement, SDrive shall be entitled to sub-contract its obligations under this Agreement provided that the sub-contracted service provider shall be liable to the Member for the performance of the Service.
  
8.Fair usage policy: 

8.1 All memberships are subject to “fair usage” and may be cancelled should there be abuse. No more than two (2) trips may be used in a single calendar year.

8.2 Vehicular ownership - It is a precondition of all our memberships that the paying member has ownership of a valid licensed motor vehicle. It may be requested from time to time to show proof of ownership and provide registration details. Failure to prove (if requested) may result in the termination of the membership. (E&OE)

10. Force Majeure:

10.1 SDrive shall not be liable for any failure to fulfil its obligations under the Agreement to the extent that such failure is caused by any circumstances beyond its reasonable control, including but not limited to flood, fire, earthquake, war tempest, hurricane, industrial action, government restrictions or acts of God.
 
10.2 Should the Service Provider be unable to fulfil its obligations under this Agreement for a period in excess of 30 (thirty) minutes of the collection time due to circumstances beyond its control, as contemplated in clause 10.1, the Client may, in its sole discretion, cancel the trip in question.

 

DISCLAIMER

The services are provided "as is" and "as available." SDrive disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, SDrive makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free. SDrive does not guarantee the quality, suitability, safety or ability of third party providers. You agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.

LIMITATION OF LIABILITY

SDrive shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services, even if SDrive has been advised of the possibility of such damages. SDrive shall not be liable for any damages, liability or losses arising out of;
your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any third party provider, even if SDrive has been advised of the possibility of such damages.
 
SDrive shall not be liable for delay or failure in performance resulting from causes beyond SDrive’ s reasonable control. You acknowledge that third party transportation providers providing transportation services requested through some request brands may offer ride-sharing or peer-to-peer transportation services and may not be professionally licensed or permitted. In no event shall SDrive’ s total liability to you in connection with the services for all damages, losses and causes of action exceed five hundred South African Rands (ZAR R500).

SDrive 's services may be used by you to request and schedule transportation services with third party providers, but you agree that SDrive has no responsibility or liability to you related to any transportation services provided to you by third party providers other than as expressly set forth in these terms. The limitations and disclaimer in this section does not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.

Indemnity.

You agree to indemnify and hold SDrive and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with:

 

  1. your use of the Services or services or goods obtained through your use of the Services;

  2. (ii) your breach or violation of any of these Terms;

 

  1. (iii) SDrive 's use of your User Content or;

 

  1. (iv) your violation of the rights of any third party, including Third Party Providers.